1.- Call the toll free 01-800 number to report the accident. In case of the programmed assistance Please contact 72 hours before receiving any medical treatment: BUPA MEXICO phone: 52 (55) 520 21701 If is about an emergency: Immediately call the BUPA LINE Telephone: 01 (800) 326 3339 not later than 72 hours after being attended 2.- Have your policy number reachable. You will asked to provide: Policy Number. Name of the insured. Date and time of accident. Address of the event. Contact person and Phone. Nature of Loss. Affected Goods. 3.- You should receive a report or claim number you must write down and keep for further references. If you need extra assistance, you can contact us to this number: 01-52-624-143-1212 ext.1301. Toll free from US and Canada: 866-376-2289 and/or claims@caboinsurance.com